Here’s how iLE assisted a mature Non-Profit Company with 4,500 full-time and part-time staff with a single digital training platform supporting multiple training systems.

ORGANIZATION

• Mature non-profit with 4500 full-time and part-time staff
• 30+ Locations
• Multiple training systems for different purposes (online, classroom, video)

CHALLENGES

• Multiple training system led too high administrative burden and costs
• Site specific needs led to admin oversight and redundancies in training compliance
• High volume seasonal staff with differing compliance requirements and administrative involvement

iLE SOLUTION

• Provide single digital training platform to allow for online training, classroom training management and documentation, and video library
• Match organizational structure to allow for site and role specific training set-ups
• Self-registration and pre-defined training curriculums to allow for new hires to self-manage onboarding compliance process

HIGHLIGHTED FEATURES

• Global and localized admin capabilities to empower department and site-specific managers
• Auto-assignment of training modules based on employee role or profile
• Automated training reminders

KEY OUTCOMES

• 25% reduction in administrative ‘busy work’
• 40% increase in training completions across enterprise
• $20,000+ in system savings through consolidation
• 100% digitized compliance records for posterity

Understand how iLE empowered a Global Brokerage Firm’s Loss Control team to organically grow their non-profit and risk pooling book of business.

OVERVIEW

A Loss Control team for a global brokerage firm came to iLearningEngines looking to leverage technology to broaden their reach and to expand their client services to supplement their proprietary resources and training. The intent was to support the organic growth of their non-profit and risk pooling book of business, drive down frequency and severity of losses and associated costs, and create competitive differentiation through deeper client relationships.

CHALLENGES

• Narrow scope of safety and loss control services
• Lack of visibility in service usage
• Needed to create a single online platform that can house and distribute a wide variety of resources and allows for each insured to further curate to address their specific needs and risks.

iLE SOLUTION

• White label our online digital infrastructure to consolidate services and improve distribution
• Supplement proprietary resources with our online training catalogue to expand value offerings
• Real-time data dashboard to view organizational and service usage trends and support brokers with client specific reports – business intelligence reports

OUTCOMES

• Created single self-service platform as a marketable cornerstone. From 2021-2022:
  – 3700+ Organizations Served
  – 286,000+ Users
  – 221,000+ Trainings Assigned
• Business intelligence reports provides to account managers to foster deeper client conversations and relationships
• Streamlined onboarding of new clients with base level services, and effortless upsell capabilities for clients to further build out their platform.

Discover how iLE helped set up a loss control platform for a Risk Pooling Administrator comprising 160 public entities and 900+ major facilities. 

BUSINESS PROBLEM

• High manual effort in report generation
• No data aggregation or extraction from the system
• No documentation of loss control or member admin’s loss preventative efforts

iLE’s SOLUTION

• Set up a loss control platform mirroring the organizational structure of the pool and its members to serve as a collaboration portal between loss control and member admins.
• Digitized all loss control forms to streamline reporting processes, establish scoring metrics, and auto-generate recommendations.
• Ingest and display claim data to better allocate LC and member admin’s time and resources.

HIGHLIGHT FEATURES 

• Data aggregation and extraction for individual and global risk trends
• Customized user profiles to allow individual to distribute resources and data based on need
• Claim dashboards displaying frequency/severity normalization by coverage tied to pre-defined exposure units to identify

OUTCOMES

• 90% reduction in facility inspection window
• 60% reduction in report writing time
• Established quantifiable individual and global risk baseline
• Single collaborative platform for all RMCs and SCs to view data

AT A GLANCE

Institution:

• College implementing multiple different curricula for over 30 years
• Focused on holistic graduate and postgraduate education
• Diverse initiatives catering to the needs of all students

ROI:

• 23% increase in average academic scores
• 20% decrease in weekly effort spent on Q & A
• 60% decrease in grading/assessment effort

CHALLENGES

• Past technology initiatives and processes failed to create personalized learning paths for students
• Failed “one-size-fits-all” approach left  students with broad learning gaps
• Unable to demonstrate significant value differentiation and outcome predictability
• Attrition of top teachers

SOLUTION

• Learning platform serves as reference point for IP value creation and institutionalizes teacher expertise into platform
• Aggregated in-house and third-party content through structured and unstructured data comprehension
• Facilitated collaboration between teachers and institution 
• Automated processes to allow teachers to increase focus on students

RESULTS

• Content aggregation and collaboration across internal and external channels
• Personalized and differentiated learning paths tracked by individual and class performance analytics
• AI / ML-assisted assessments and grading focused on automating repetitive teacher tasks
• Students able to access the platform in an offline mode

TESTIMONIAL

“iLearningEngines helped us rapidly transition to a blended learning model. We have deployed iLE for our different campuses across locations and our teachers love the ease of adoption, virtual and offline modes of learning, student learning progress tools and AI augmentation, which help them deliver better outcomes for students”

Principal, Global Education Provider

AT A GLANCE

Company:

Third party administrator serving the needs of all stakeholders in health insurance, including patients, medical providers, and insurers.Goal to ensure that better healthcare outcomes are achieved within the parameters of optimized healthcare costs.

ROI:

• 15% increase in renewal rates
• 5% decrease in premium rates
• Reduced patient population risk
• 30% improvement in customer satisfaction

CHALLENGES

• No single platform that could aggregate and analyze health risk-related data to understand the health behaviours of its members and build strategic plans based on this data
• Low and siloed customer engagement
• Minimal wellness initiatives provided to its disconnected and dissatisfied client base
• Service levels became stagnant with increasing premiums

SOLUTION

• Implemented a patient education and engagement platform to understand the health behaviours of members at the individual and demographic level
• Delivered SME expertise digitization to help drive patient engagement
• Deployed patient education content to support disease management programs and help reduce patient risk

RESULTS

• Multi-channel patient engagement solution deployed on web and mobile devices
• Client was able to use iLE’s patient education content to enhance disease management programs
• Integrated AI technology empowered patients to quickly gain visibility into and clarity regarding policy related information
• Client was able to identify risk areas with respect to health compliance and take precautionary health outreach measures

TESTIMONIAL

“The platform resulted in an intuitive program for both our team and our members.The ability to extract huge amounts of data was paramount to accomplish our goals in a time efficient manner”

Executive Director

Health Insurance Administrator – USA

AT A GLANCE

Company:

A leading Day Care Centre management services company with over 20,000 centres across the United States. Approached iLE to tackle their challenges with Commercial insurance operational efficiency, as this key area had maximum impact on their profits.

ROI:

• Empowered our client to create centres of excellence and benchmarks in the industry
• Lost operation time on risk issues reduced by 60%
• Reduced risk & insurance liability
• Optimized processes, decreased costs and enhanced productivity

CHALLENGES

• Scattered and manual compliance processes with risk and liability being reactive and based on mandatory audits and claims filed.
• As their business involved multiple stakeholders, a few of them sensitive in nature(children), their exposure to risk on multiple fronts was alarming and growing significantly.

SOLUTION

• Integrated with their enterprise systems and consolidated data from all centres and across functions onto a single repository on our platform where we could capture risk and liability triggers to drive actionable insights in real time
• Set up time and event based triggers to identify process gaps across critical business functions
• Built a dynamic risk profile for each centre as the first step to automate “learning in the flow of work”

RESULTS

The platform identified varied issues in key areas including child protection, health and safety, maintenance, certifications etc. Our AI then scoured through their enterprise data and provided immediate feedback and corrective measures to address these. On all claims logged, our AI identified what happened, where and who was involved and narrowed it down to the gap. Then the AI proceeded to connect the claim to the suboptimal process and rolled out a learning prescription to the specific persons involved. From claim frequency, historical record comparisons, centre specific liability areas – critical information was collected, analyzed and used to build risk profiles. These then served to create benchmarks and a clear road map and custom journeys for every centre to follow and achieve industry excellence.

TESTIMONIAL

“iLE helped us raise the standard on health and safety and achieve an operational efficiency across our centres that not only has been recognised as an industry benchmark but has also served to motivate our employees to see value in processes and has also been lauded by our clients.”

General Manager

Award-winning Day Care Centre

AT A GLANCE

Company:

• Extensive fleet of offshore supply vessels that service the Oil & Gas industry in the Middle East, South East Asia, Africa
• Offers a broad scope of services ranging from Vessel Management to Cross-Chartering
• Provides a wide range of solutions from drilling support to offshore construction

ROI:

• 0 LTI for three years

• Increased productivity / ROI

• Reduced risk profile of each vessel

• 130% increased eye on safety cards target

CHALLENGES

• One shipping accident caused loss of 8 lives and $50M+, highlighting the need for adequate risk and compliance training

• Facing significant operational inefficiencies, accumulating work hours lost and costly loss time incidents

• Legacy training model required crew assessments to be performed manually

• Offline legacy mode of training and content delivery was an immediate risk to daily operations and scaling the business

SOLUTION

• Delivered a digital platform with capability to leverage enterprise content

• Facilitated collaboration among departments with supported offline mode for enhanced connectivity

• Overhauled digitization of training and SME expertise in oil rigs

RESULTS

• Offline training helped crew members continue training in remote locations

• Content augmentation helped HSE managers use existing enterprise content and enhance user learning experience

• Online onboarding training reduced crew member risk for evolving operations and tasks

• Certification programs implemented to motivate and reward crew members with tailored, visible career paths

TESTIMONIAL

“We were able to improve our footprint with all oil majors with zero LTI for 3 years after implementing iLearningEngines. Training enforced safety values and crew enthusiasm – resulting in a better workplace culture and lesser incidents”

Regional HSE Manager

Global Marine Company

AT A GLANCE

Company:

India’s leading automobile manufacturer with over 40,000 employees, automated several touchpoints with a focus on employee self-help and with an objective to increase operational efficiency and reduce manual work within multiple departments across the enterprise.

ROI:

• 60% reduction in manual work in HRD
• 40% reduction in processing time for all BOT processes
• 90% enhanced operations and employee experience
• 800 concurrent users on the BOT

CHALLENGES

• Complex, isolated and non-user friendly systems resulting in decreased employee morale and productivity
• Spread across vital employee touch- points including policy and compliance guidelines, travel, accommodation, events, routine remuneration, claims etc.
• Needed to be readily available and intuitive to use by over 40,0000 employees in multiple locations in order to ensure the efficient functioning of the organization.

SOLUTION

• A domain-specific end-to-end chat BOT automation solution to improve employee experience and reduce the turnaround time
• Key metrics from built-in reports
• Real-time data-driven insights
• Email chat history using date filters
• KPIs with multiple dimensions

RESULTS

• iLEBots Employee Assist integrated with more than 40 policy documents, the internal SAP SuccessFactors system, BMC Remedy system, and the intranet portal, to deliver an omnichannel experience across desktop / mobile for all employees
• iLEBots Employee Assist used Natural Language Processing (NLP) to understand the user query and fetch the relevant information from thousands of possible records, all in a matter of milliseconds. Queries were accepted in both voice and text form
• iLEBots Employee Assist was scaled to manage over 20K conversations every day. Currently, it is trained to handle 18 KPIs cutting across Organization Structure, Attrition, Recruitment & Performance Rating, with many more planned

TESTIMONIAL

“The ROI surpassed expectations that propelled us to extend iLE’s BOT capabilities to additional functional areas such as operations support, sales, order processing, infrastructure and operations.”

General Manager India’s Leading Automobile Manufacturer